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► COVID-19 information
Our Raleigh staff is teleworking at this time, but we are monitoring our general email. If your message requires a response, we will get back to you as soon as we can. Park offices and visitor centers are closed, but park staff is answering phone calls and emails. If your inquiry relates to a specific park, please contact that park to get your inquiry answered more quickly.
► Camping information
As of July 4, 2020, campers can now cancel their reservations online. Log onto your account on the reservations website, find your "Active Purchases," and each reservation should have a link to cancel. Please note that cancellation fees of $6 per night per reservation still apply and will be deducted from your refund. You have until the day before the first day of your reservation to cancel online. If you are having trouble canceling online, please contact us using the form below.
Same-day cancellations cannot be done online. These must be processed through the Aspira (formerly Reserve America) call center at 1-877-722-6762. Same-day cancellations result in a charge for one night's camping, in addition to the fees. You cannot cancel a one-night reservation on the same day.
Changes to reservations, including switching to a new campsite, changing dates, adding dates, removing dates, and switching to a different park, must also all be done through the Aspira call center.