April 5, 2021 – An update regarding the Passport program
Dear Passport participants,
Since we began the Passport program during our Centennial celebration in 2016, we have been overjoyed at the positive feedback and the tremendous participation we have received from North Carolina residents and visitors alike. We did not anticipate how many people would be willing to rise up to the challenge of visiting all 41 of our Naturally Wonderful parks – some within a year! – and we are so grateful for the kind words and memories you have shared with us over the last few years.
We know how much the program means to so many of you, between helping you accomplish personal goals to explore more of our beautiful state or allowing you to spend some quality time outdoors with your family and friends. We will keep encouraging using your Passports to help you explore the parks. However, beginning this spring, we will make the following change to the program:
After May 14, 2021, we will no longer offer prizes for participation in the program.
We understand that this will be disappointing to many of you. We hope that some of you will still continue on with your journey around the parks. We will continue to stamp your Passport books at our park offices and visitor centers. If you do not have a Passport book and you would like one, you can send us an email at firstname.lastname@example.org. We do have a limit of one Passport book per household, and we appreciate your assistance in helping us keep printing costs low so we can continue to provide books for everyone who wants one.
If you have submitted a prize request and are still waiting for your package: we still have your email in the queue and you will receive those prizes when we have them available.
If you have already reached one of the prize milestones of 10 parks, 20 parks, 30 parks or 40 parks: you can send us an email with a photo of your signed prize redemption page by May 14, 2021, and we will add you to the prize queue. Please be patient and you will receive the prizes in a few weeks.
If you are still working on the next milestone: you have until May 14, 2021 to visit the remaining parks you need to reach that milestone. Make sure you send us an email by May 14, 2021 in order to be added to the prize queue.
Any prize requests emailed to us after May 14, 2021 will not be fulfilled, regardless of when you reached the milestone.
We thank you for your understanding.
Passport Program FAQs
► How do I participate in the Passport program?
Pick up a free copy of the Passport book at a state park office or visitor center. Please contact the park beforehand to make sure they have the books available!
If you want a book mailed to you, email us at email@example.com with your mailing address and we will send you one.
Please note that there is a limit of one book per household.
► How do I redeem my prizes?
The last day to redeem prizes is May 14, 2021.
If you have already reached a milestone (10 parks, 20 parks, 30 parks or 40 parks): make sure that a park staff member has signed your redemption page at the back of the book for that milestone. Take a photo of the signed page and email it to us at firstname.lastname@example.org. Please make sure to email us by May 14, 2021.
If you are working on the next milestone: visit the number of parks you need to reach the milestone by May 14, 2021. Have a park staff member sign your redemption page. Make sure you email us a photo of the signed page before the end of that day!
Any requests after May 14, 2021 will not be honored, regardless of when you reached the prize milestone.
► I emailed you a while ago and I have not received my prizes. Where are my prizes?
First, check your Sent folder to make sure that you emailed us at the correct address: email@example.com.
Second, hang tight! We do have a queue of people waiting for prizes and we are working on putting the packages together to send out to you.
If you have sent us your prize request and have not received your prizes but you have reached another milestone since, send us an updated email with the prizes you are requesting.
If you are not sure whether you sent your prize request to us or to the correct email, go ahead and send it to us by May 14, 2021 to make sure you will receive your prize. Please try to avoid sending us multiple emails as it makes the redemption process more complicated.
► I visited a park but the office/visitor center was closed. How can I get a stamp?
Take a photo at the park and send it to us at firstname.lastname@example.org. Please include your name, your mailing address, the park you visited, and how many stamps you need.
► Is there an end date to the Passport program?
We are planning to continue the program, but we are no longer offering prizes after May 14, 2021. You can still get stamps for parks you visit after that date.
Any prize requests sent after May 14, 2021 will not be honored, regardless of when you reached the prize milestone.
Additional questions? Concerns?
Email the Passport Manager at email@example.com or call us at 919-707-9376.